Last updated: 20 April 2026
Leak Detect Ltd (“we”, “our”, “us”) is a leak detection service based in North London, United Kingdom. We are committed to protecting your personal data and handling it in accordance with UK data protection laws, including the UK GDPR.
1. Who we are
Leak Detect Ltd
North London, United Kingdom
Email: [email protected]
Website: https://leak-detect.co.uk
2. What information we collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Property address
- Details about your enquiry or leak issue
- Any information you provide via contact forms, email, or WhatsApp
We only collect information necessary to provide our services.
3. How we use your information
We use your personal data to:
- Respond to enquiries
- Provide leak detection services
- Arrange bookings
- Deliver reports and findings
- Maintain internal records
- Improve our website and services
We do not sell your data or use it for unsolicited marketing.
4. Legal basis for processing
We process your personal data under the following lawful bases:
- Legitimate interest – to respond to enquiries and operate our business
- Contract – where you engage us to provide services
- Consent – where required (e.g. cookies)
5. Contact forms
When you submit a form on our website (including Contact Form 7), we collect the information you provide to respond to your enquiry and provide services.
We do not use this information for marketing purposes unless you explicitly request it.
6. Cookies
We use cookies to:
- Ensure the website functions correctly
- Understand how visitors use the site (analytics)
- Record your cookie preferences
You can manage your cookie preferences via our cookie banner.
Our website uses Complianz to manage consent and record cookie preferences.
7. Third-party services
We use trusted third-party providers to operate our website and services, including:
- Google Analytics – to understand website usage (anonymised where possible)
- Setmore – for booking appointments
- WhatsApp – for customer communication
- Website hosting providers – to host and deliver our website
These providers may process personal data on our behalf where necessary.
8. International data transfers
Some third-party providers (such as Google and WhatsApp) may process data outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
9. How we store and protect your data
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure hosting environments
- Restricted access to authorised persons only
- Use of reputable service providers
- Regular software and security updates
10. Data retention
We retain personal data only as long as necessary:
- Enquiries: up to 6 months
- Customer/job records: up to 6 years for legal and business purposes
We may retain data longer where required by law.
11. Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
To exercise your rights, contact:
[email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
12. Where your data is sent
Data submitted through forms or communications may be processed by our service providers (e.g. hosting, analytics, booking systems).
We do not sell or distribute personal data for marketing purposes.
13. Changes to this policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
14. Contact
If you have any questions about this policy or your data:
Leak Detect Ltd
Email: [email protected]